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| Client IP: 3.23.49.30 7/15/2025 3:25:50 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 3.23.49.30 7/15/2025 3:25:50 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 3.23.49.30 7/15/2025 3:25:53 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|107|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 3.23.49.30 7/15/2025 3:25:54 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:25:57 PM | Request Received getReportData=> fid: 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| Client IP: 3.23.49.30 7/15/2025 3:26:26 PM | Request Received getReportData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|107|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-07-15 fto: 2025-07-15 fOtherParameters: category:AP1-Appointment|APT-Appointment|ARC-Archiving|AS6-Accessories|ATB-Arabic Training Auto|ATB-Arb Training Auto|ATC-LMV Automatic Course|ATM-Arabic Training Manu|ATM-Arb Training Manual|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|BCO-BLOOD COLLECTION|BOC-BOOK CONCRETE|BP2-Body and Paint|BPS-BUILDING PERMIT SERV|BRC-Customer Service|CAA-CASHIER|CAA-Construction Project|CAS-Calculating Fees for|CAS-Cashier|CAS-Corporate|CHH-CASH|CHL-Bahrain Chamber|CHQ-CHEQUES|CIT-Ministry Comm Ind Tr|CLR-Attestation Clear|CLR-Clearance|CLR-Clerance|CMS-CEMEXGO SUPPORT|CO3-Companies|COC-Corporate 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| Client IP: 3.23.49.30 7/15/2025 3:43:23 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 3.23.49.30 7/15/2025 3:43:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:43:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 3.23.49.30 7/15/2025 3:43:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:43:57 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 3.23.49.30 7/15/2025 3:43:58 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:43:59 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 3.23.49.30 7/15/2025 3:43:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 3.23.49.30 7/15/2025 3:44:19 PM | Request Received getDashboardData=> fid: 73 ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 10 fFilters: | Client IP: 3.23.49.30 7/15/2025 3:44:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 3.23.49.30 7/15/2025 3:44:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:44:51 PM | Request Received getDashboardData=> fid: 73 ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 7 fFilters: | Client IP: 3.23.49.30 7/15/2025 3:45:47 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 3.23.49.30 7/15/2025 3:45:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:45:52 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 3.23.49.30 7/15/2025 3:45:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 3.23.49.30 7/15/2025 3:45:52 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: counters-component| | Client IP: 3.23.49.30 7/15/2025 3:45:52 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:46:41 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component|tellers-component|counters-component|real-time-monitoring-component|categories-component|clients-served-component|clients-waiting-component|service-rate-component|avg-time-component|target-compliance-component|branchinfo-map-component|opencounters-individual-component|total-counters-individual-component|operative-counters-individual-component|non-operative-counters-individual-component|tickettransferred-individual-component|ticketserving-individual-component|ticketissued-individual-component|ticketopened-component|ticketserved-individual-component|local-wait-individual-component|max-waittime-individual-component|avg-servicetime-individual-component|avg-waittime-individual-component|max-servicetime-individual-component|tickets-noshow-individual-component|service-compliance-individual-component|waiting-compliance-individual-component|queuesize-exception-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component|online-branches-count-component|offline-branches-count-component|details-categories-component|top-branch-component|top-teller-component|feedback-evolution-component|latest-surveys-component|overall-happiness-individual-component|all-feedback-responses-component|multiple-service-component|multiple-waiting-component|multiple-waiting-tickets-component|hardware-monitoring-component|hardware-monitoring-tabular-component|hardware-monitoring-heat-map-component|all-feedback-branch-wise-responses-component| | Client IP: 3.23.49.30 7/15/2025 3:46:53 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:48:04 PM | Request Received createDashboard=> userId: 118 dashboardName: CBITest dashboardContent: Received | Client IP: 3.23.49.30 7/15/2025 3:48:04 PM | Response Sent => {"DashboardId":"170","responseCode":"-4","responseStatus":"success","responseText":"Data Inserted Successfully"} | Client IP: 3.23.49.30 7/15/2025 3:48:08 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 3.23.49.30 7/15/2025 3:48:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":154,"UserId":118,"DashboardName":"Oneic","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1724135734650)\/","DashboardCreatedTime":"\/Date(1724135734650)\/"},{"DashboardID":156,"UserId":118,"DashboardName":"OmanDB","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1727858828397)\/","DashboardCreatedTime":"\/Date(1727858828397)\/"},{"DashboardID":158,"UserId":118,"DashboardName":"sudatel","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1728634552650)\/","DashboardCreatedTime":"\/Date(1728634552650)\/"},{"DashboardID":165,"UserId":118,"DashboardName":"TestDBDHAM","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745321405083)\/","DashboardCreatedTime":"\/Date(1745321405083)\/"},{"DashboardID":166,"UserId":118,"DashboardName":"RAK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1746430519430)\/","DashboardCreatedTime":"\/Date(1746430519430)\/"},{"DashboardID":170,"UserId":118,"DashboardName":"CBITest","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1752580084770)\/","DashboardCreatedTime":"\/Date(1752580084770)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":135,"UserId":118,"DashboardName":"Addc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1690191557510)\/","DashboardCreatedTime":"\/Date(1690191557510)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"},{"DashboardID":131,"UserId":118,"DashboardName":"Emicoool","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681197935280)\/","DashboardCreatedTime":"\/Date(1681197935280)\/"},{"DashboardID":132,"UserId":118,"DashboardName":"AUS","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1684744884627)\/","DashboardCreatedTime":"\/Date(1684744884627)\/"},{"DashboardID":155,"UserId":118,"DashboardName":"Oniec_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1724136005830)\/","DashboardCreatedTime":"\/Date(1724136005830)\/"},{"DashboardID":157,"UserId":118,"DashboardName":"HBTF","DashboardSta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| Client IP: 3.23.49.30 7/15/2025 3:48:08 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 3.23.49.30 7/15/2025 3:48:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 3.23.49.30 7/15/2025 3:48:10 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 3.23.49.30 7/15/2025 3:48:10 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 3.23.49.30 7/15/2025 3:48:12 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|107|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 3.23.49.30 7/15/2025 3:48:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:48:24 PM | Request Received getDashboardDetail=> dashboardId: 170 | Client IP: 3.23.49.30 7/15/2025 3:48:24 PM | Response Sent => Data returned of dashboardId:170 | Client IP: 3.23.49.30 7/15/2025 3:48:26 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|107|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|clients-served-component|max-servicetime-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component| | Client IP: 3.23.49.30 7/15/2025 3:48:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:48:33 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 3.23.49.30 7/15/2025 3:48:33 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 3.23.49.30 7/15/2025 3:48:48 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|clients-served-component|max-servicetime-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component| | Client IP: 3.23.49.30 7/15/2025 3:48:48 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:49:07 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|clients-served-component|max-servicetime-individual-component|servicetime-exception-individual-component|waittime-exception-individual-component| | Client IP: 3.23.49.30 7/15/2025 3:49:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 3:49:54 PM | Request Received getReportData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 fOtherParameters: category:AP1-Appointment|APT-Appointment|ARC-Archiving|AS6-Accessories|ATB-Arabic Training Auto|ATB-Arb Training Auto|ATC-LMV Automatic Course|ATM-Arabic Training Manu|ATM-Arb Training Manual|AUD-Audit|BCA-Bah Chm Attestation|BCI-Bah Chm Inquiries|BCO-Bah Chm Others|BCO-BLOOD COLLECTION|BOC-BOOK CONCRETE|BP2-Body and Paint|BPS-BUILDING PERMIT SERV|BRC-Customer Service|CAA-CASHIER|CAA-Construction Project|CAS-Calculating Fees for|CAS-Cashier|CAS-Corporate|CHH-CASH|CHL-Bahrain Chamber|CHQ-CHEQUES|CIT-Ministry Comm Ind Tr|CLR-Attestation Clear|CLR-Clearance|CLR-Clerance|CMS-CEMEXGO SUPPORT|CO3-Companies|COC-Corporate Clearance|COM-Common Facility|COM-COMPLAINT|CON-Classification Coeff|COS-LMV Coorporate Taxi |COV-Other Vaccine|CPS-Cash Payment Service|CQQ-CHEQUE|CRO-M BIWS|CRR-CREDIT CARD|CRR-PM Card Renewal|CRS-CR Services |CSE-CASHIER|CSE-Control Services|CSE-CUSTOMER SERVICE|CSE-PM Customer Service|CSS-CUSTOMER SERVICES|CUS-Customer Service|CUS-N Insurance|DDR-Desert Driving|DDR-Dessert Course|DEL-DELIVER INVOICE|DFF-DHABI FASTTRACK|DGA-Deposit Assistance|DGS-DIRECTOR GENERAL SER|DIC-DonIssue Credit|DIR-Disconnection Reco|DNN-DHABI NORMAL|DNO-DRAINAGE NOC|DOC-DOCTOR|DOC-ERDOC|DRL-Teller Service|DRR-DHABI RFS|DTC-Dubai Trade CSE Secu|EBK-EVALUATION BOOKING|EBK-REFRESHMENT|ECA-Cash Airwaybill|ECC-Emiarates Dnata Staf|EDC-Document Collection|EDO-Delivery Order|EDS-Discrepancies|EFG-EXP FASTTRACK GEN|EFS-EXP FASTRACK SPECIAL|EFV-EXP FASTRACK VIP|ELD-Elderly People|EM4-Express Maintenance|EMA-Emirates Auctions|EMP-Emirates Post|EMP-Emirates Priority|ENG-EXP NORMAL GEN|ENP-Engineering Permits|ENS-EXP NORMAL SPECIAL|ENT-Eng Training Auto|ENT-English Training Aut|ENV-Environment Control|ENV-EXP NORMAL VIP|EPA-EDI Parking Assess|EPA-EDI Parking Test|ERC-Ready For Carriage|ESA-Complaint|ESF-Inquiring|ESO-Storage 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EYE TEST|NYY-Sewage Network|NZZ-Sewage Withdrawl |OAD-OUTDOOR ADVERTISING|OCA-OUTDOOR COMM ADS|OCC-Alarm Systems|ONC-OUTDOOR NON COMM ADS|OPH-Open House|OPS-Oman Police Services|OTH-Other Service |OTH-OTHER VAC REG|OTH-Others Registration|OVA-OUTDOOR VEHICLE ADS|PAT-Parking Assess Test|PAT-Parking Assessment|PAY-MAKE PAYMENT|PAY-Payment|PAY-Payments|PBB-P Garbage Bags Sale|PCC-P CITY CLENNESS|PCG-PCR REG|PCR-PCR Test|PDD-P Sewage Network|PDL-POD Lab|PDP-POD Pharmacy|PDW-P Dewatering Service|PEE-P Electronic Archive|PEN-PAYMENTS ENQUIRY|PER-Personalization|PET-Pre Evaluation Test|PFF-P Food Stuff Prmisn|PFR-PFIZER REG|PFV-PFizer Vaccine|PHA-Pharmacy|PHH-P Notary Pblic Servc|PII-P Cashier|PJJ-P Publc Parkng Servc|PKK-P Vehicles Permissio|PLL-P Envrnmental Permit|PMM-P Cremation|PNN-P Permissions|PNS-Private Notary Ser|POO-P Vehicle Inspection|PPP-P VIOLATIONS PAYMENT|PQQ-P Corprte Prkng Resv|PRE-Renting|PRK-Public Parking|PRO-M First time ID|PRO-Process|PRR-P CLEMENCY 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CERTIFICATE|Q05-U19723|Q05-U20015|Q05-U20942|Q06-U20378|Q06-U20534|Q06-U20674|Q07-U20329|Q07-U20668|Q07-U20768|Q08-U20425|Q08-U20629|Q08-U20769|Q09-U19817|Q09-U20534|Q09-U20771|Q09-U90061|Q10-U18891|Q10-U19728|Q10-U20386|Q10-U20390|Q10-U20574|Q10-U20633|Q10-U20772|Q11-U18894|Q11-U19726|Q11-U20378|Q11-U20437|Q11-U20646|Q11-U20774|Q11-U90083|Q12-U16940|Q12-U18570|Q12-U19619|Q12-U20329|Q12-U20452|Q12-U20647|Q12-U20779|Q13-U18883|Q13-U19723|Q13-U20260|Q13-U20381|Q13-U20452|Q13-U20781|Q13-U90010|Q14-Triage|Q14-U18894|Q14-U19283|Q14-U20425|Q14-U20538|Q14-U20825|Q15-U18880|Q15-U19657|Q15-U19816|Q15-U20381|Q15-U20834|Q15-U90039|Q16-U15619|Q16-U17233|Q16-U19373|Q16-U19724|Q16-U20377|Q16-U20835|Q17-Laboratory|Q17-U16860|Q17-U19816|Q17-U20842|Q17-U90011|Q18-U17353|Q18-U18799|Q18-U19973|Q18-U20625|Q18-U20852|Q19-U19196|Q19-U19620|Q19-U19754|Q19-U19888|Q19-U20948|Q20-U16943|Q20-U17353|Q20-U18942|Q20-U19887|Q20-U20958|Q21-U18570|Q21-U18881|Q21-U19817|Q21-U20431|Q21-U21010|Q22-U18737|Q22-U19955|Q22-U20391|Q22-U21035|Q23-U18616|Q23-U18867|Q23-U19373|Q23-U20463|Q23-U20943|Q24-U15607|Q24-U19968|Q24-U20469|Q24-U90008|Q25-U18866|Q25-U19283|Q25-U19978|Q25-U20323|Q26-U17353|Q26-U18691|Q26-U19638|Q26-U20121|Q26-U20479|Q27-U19967|Q27-U19977|Q27-U20452|Q27-U90100|Q27-U90120|Q28-U17233|Q28-U19381|Q28-U20328|Q28-U90070|Q29-U17418|Q29-U19367|Q29-U20015|Q29-U20327|Q30-U16335|Q30-U16938|Q30-U19800|Q30-U20367|Q31-U18883|Q31-U19727|Q31-U20387|Q31-U20473|Q32-U17007|Q32-U20197|Q32-U20440|Q32-U90008|Q33-U15619|Q33-U20198|Q33-U90028|Q34-U16333|Q34-U19659|Q34-U20368|Q35-U20322|Q35-U90046|Q36-U20530|Q37-U19373|Q37-U20560|Q38-U17089|Q38-U90011|Q39-U17353|Q39-U90007|Q40-U17436|Q40-U20480|Q41-U19373|Q41-U20189|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 1-R | Client IP: 3.23.49.30 7/15/2025 3:49:54 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA 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rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 3.23.49.30 7/15/2025 3:52:29 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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rptName: Summary rptCatName: Teller Performance fUserLevel: 1-R | Client IP: 3.23.49.30 7/15/2025 3:52:37 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"BranchName\",\"colText\":\"Branch\"},{\"colName\":\"OperatorName\",\"colText\":\"Teller\"},{\"colName\":\"TicketServed\",\"colText\":\"Ticket(s) Served\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Avg. 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1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"Elderly People\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":29,\"TicketsServedPercent\":49.15,\"AvgServiceTime\":\"0.04\",\"SLAService\":\"100.00\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 1\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"waqar1731\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Waqir9007\",\"Category\":\"TEST BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REBOOKING BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"},{\"BranchName\":\"EDC ABUDHABI\",\"Teller\":\"Zakir9005\",\"Category\":\"REGISTRATION BLDG 3\",\"TicketsServed\":0,\"TicketsServedPercent\":0.00,\"AvgServiceTime\":\"00:00:00\",\"SLAService\":\"0\",\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 3.23.49.30 7/15/2025 4:45:14 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:45:15 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:46:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:46:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:47:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:47:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:48:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:48:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:49:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:49:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:50:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:50:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:51:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:51:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:52:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:52:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:53:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:53:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:54:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:54:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:55:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:55:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:56:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:56:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:57:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:57:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:58:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:58:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 4:59:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 4:59:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:00:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:00:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:01:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:01:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:02:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:02:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:03:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:03:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:04:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:04:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:05:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:05:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:06:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:06:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:07:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:07:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:08:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:08:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:09:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:09:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:10:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:10:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:11:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:11:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:12:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:12:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:13:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:13:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:14:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:14:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:15:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:15:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:16:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:16:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:17:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:17:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:18:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:18:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:19:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:19:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:20:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:20:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:21:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:21:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:22:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:22:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:23:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:23:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:24:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:24:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:25:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:25:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:26:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:26:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:27:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:27:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:28:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:28:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:29:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:29:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:30:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:30:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:31:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:31:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:32:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:32:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:33:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:33:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:34:21 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:34:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30 7/15/2025 5:35:08 PM | Request Received getDashboardData=> fid: 73| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: | Client IP: 3.23.49.30 7/15/2025 5:35:08 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 3.23.49.30