7/15/2025 7:58:30 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 5.195.235.132 7/15/2025 7:58:31 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 5.195.235.132 7/15/2025 7:58:35 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.235.132 7/15/2025 7:58:35 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.235.132 7/15/2025 7:58:37 AM | Request Received onLoginClick=> userName: lubna.ahmed | Client IP: 5.195.235.132 7/15/2025 7:58:37 AM | Response Sent => {"Result":"0","UserID":"72","UserRoleID":"4","UserLevelID":"31-B","UserName":"lubna.ahmed","Password":"Irk3KFCrMIZ5XuRwhErLew==","tokenKey":"ZHEAIUBGZT"} | Client IP: 5.195.235.132 7/15/2025 7:58:37 AM | Request Received getUserModuleRights=> branchId:0userId: 72 | Client IP: 5.195.235.132 7/15/2025 7:58:38 AM | Request Received getTranslationsWithActiveLanguages=> languageCode:Ar | Client IP: 5.195.235.132 7/15/2025 7:58:38 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Ar | Client IP: 5.195.235.132 7/15/2025 7:58:39 AM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 7/15/2025 7:58:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 7/15/2025 7:58:39 AM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 7/15/2025 7:58:39 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 7/15/2025 7:58:39 AM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 5.195.235.132 7/15/2025 7:58:40 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 7/15/2025 7:58:41 AM | Request Received getDashboardData=> fid: 31| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: tellers-component| | Client IP: 5.195.235.132 7/15/2025 7:58:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 5.195.235.132 7/15/2025 7:58:42 AM | Request Received getDashboardList=> userId: 72, languageCode:Ar | Client IP: 5.195.235.132 7/15/2025 7:58:42 AM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [] | Client IP: 5.195.235.132 7/15/2025 7:58:46 AM | Request Received getReportData=> fid: 31| ftype: ffrom: 2025-07-15 fto: 2025-07-15 fOtherParameters: category:NTT-Agriculture and Park|NWW-Agriculture Services|NAA-Archive Dept Servc|NII-Cashier|NCC-City Cleanliness|NRR-Clemency Requests|NQQ-Corp Parking Reserv|NGG- CREMATION|NMM-Cremations|NDD-Dewatering Service|NEE-Electronic Archive|NLL-Environmental Permit|NFF-Food Stuff Permit|NBB-Garbage Bag Sale|NHH-Notary Services |PWW-P Agriculture Servic|PII-P Cashier|PCC-P CITY CLENNESS|PRR-P CLEMENCY REQUEST|PQQ-P Corprte Prkng Resv|PMM-P Cremation|PDW-P Dewatering Service|PEE-P Electronic Archive|PLL-P Envrnmental Permit|PFF-P Food Stuff Prmisn|RBB-P Garbage Bag Sale|PBB-P Garbage Bags Sale|PHH-P Notary Pblic Servc|PNN-P Permissions|PZZ-P Pest CERTIFICATE|PXX-P Pest Control PermT|PJJ-P Publc Parkng Servc|PDD-P Sewage Network|PYY-P Sewage withdrwal|RTT-P Tahseel|PUU-P Top Up EGate|POO-P Vehicle Inspection|PKK-P Vehicles Permissio|PVV-P Violation Photo|PPP-P VIOLATIONS PAYMENT|NNN-Permissions|NAZ-Pest Control Certifi|NXX-Pest Control Permt|NSS-PUBLIC PARKING SERVI|NYY-Sewage Network|NZZ-Sewage Withdrawl |NJJ-Suburb Parkng Srvces|MHH-TAHSEEL|NUU-Top Up E Gate|NOO-Vehicle Inspection|NKK-Vehicle Permission|NPP-Violation Payments|NVV-Violation Photo|$ticketStatus:$ticketState:$sla:$duration:$language:Ar rptName: Summary rptCatName: Service Performance fUserLevel: 31-B | Client IP: 5.195.235.132 7/15/2025 7:58:46 AM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"الخدمة\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) الصادرة\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"التذكر (التذاكر) الصادرة٪\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"التذكر (التذاكر) التي تم خدمتها\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"التذكر (التذاكر)\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"وقت الانتظار\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"وقت الانتظار SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"وقت الانتظار SLA٪\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"متوسط ​​وقت الخدمة\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"وقت الخدمة SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"وقت الخدمة SLA٪\"},{\"colName\":\"NoShowTickets\",\"colText\":\"تذكرة(التذاكر ) التي لا تظهر\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\" التذكر (التذاكر) الغير مؤهلة ٪\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"تذكرة غير مؤهلة\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx AR\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg AR\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face % AR\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time AR\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max AR\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg AR\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time % AR\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total AR\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max AR\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time AR\"}]","reportBody":"[{\"CategoryName\":\"TAHSEEL\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Archive Dept Servc\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Pest Control 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\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Cashier\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"Suburb 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fetched successfully!"} | Client IP: 5.195.235.132 7/15/2025 12:37:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 7/15/2025 12:37:13 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 7/15/2025 12:37:16 PM | Request Received onLoginClick=> userName: dhcc.admin | Client IP: 2.50.63.108 7/15/2025 12:37:16 PM | Response Sent => {"Result":"0","UserID":"133","UserRoleID":"4","UserLevelID":"38-R","UserName":"dhcc.admin","Password":"JHSRdAxE8Kw=","tokenKey":"D3IW2QK2K5"} | Client IP: 2.50.63.108 7/15/2025 12:37:16 PM | Request Received getUserModuleRights=> branchId:0userId: 133 | Client IP: 2.50.63.108 7/15/2025 12:37:18 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 7/15/2025 12:37:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 7/15/2025 12:37:18 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 7/15/2025 12:37:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 7/15/2025 12:37:18 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 7/15/2025 12:37:18 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 7/15/2025 12:37:19 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 7/15/2025 12:37:19 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/15/2025 12:37:21 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 7/15/2025 12:37:21 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/15/2025 12:37:58 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-04-01 fto: 2025-06-30 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 7/15/2025 12:38:57 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/15/2025 1:00:22 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 2.50.63.108 7/15/2025 1:00:22 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 2.50.63.108 7/15/2025 1:00:23 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 7/15/2025 1:00:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 7/15/2025 1:00:23 PM | Request Received getDashboardList=> userId: 133, languageCode:En | Client IP: 2.50.63.108 7/15/2025 1:00:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":164,"UserId":133,"DashboardName":"Main","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745309295100)\/","DashboardCreatedTime":"\/Date(1745309295100)\/"},{"DashboardID":162,"UserId":133,"DashboardName":"Waiting","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744612708663)\/","DashboardCreatedTime":"\/Date(1744612708663)\/"},{"DashboardID":163,"UserId":133,"DashboardName":"Tickets","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1744613580067)\/","DashboardCreatedTime":"\/Date(1744613580067)\/"}] | Client IP: 2.50.63.108 7/15/2025 1:00:23 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 7/15/2025 1:00:23 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/15/2025 1:00:25 PM | Request Received getDashboardData=> fid: 96| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 2.50.63.108 7/15/2025 1:00:25 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 2.50.63.108 7/15/2025 1:00:32 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-07-15 fto: 2025-07-15 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 7/15/2025 1:00:32 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":6.25,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":6.25,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:00:08\",\"ServiceSLACount\":1,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:08\",\"MaxFFTime\":\"00:00:08\",\"AvgFFTime\":\"00:00:08\",\"PercentageFFTime\":0.12,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:06\",\"MaxWaitingTime\":\"00:00:06\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":1,\"PercentageIssuedTickets\":6.25,\"ServedTicketsPerCategory\":1,\"PercentageServedTickets\":6.25,\"AvgWaitTime\":\"00:00:06\",\"WaitingSLACount\":1,\"WaitingSLAPercentage\":100.00,\"AvgServiceTime\":\"00:44:57\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:44:57\",\"MaxFFTime\":\"00:44:57\",\"AvgFFTime\":\"00:44:57\",\"PercentageFFTime\":41.89,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:06\",\"MaxWaitingTime\":\"00:00:06\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":2,\"PercentageIssuedTickets\":12.50,\"ServedTicketsPerCategory\":2,\"PercentageServedTickets\":12.50,\"AvgWaitTime\":\"00:04:30\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:02:06\",\"ServiceSLACount\":2,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:04:12\",\"MaxFFTime\":\"00:03:25\",\"AvgFFTime\":\"00:02:06\",\"PercentageFFTime\":3.91,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:09:01\",\"MaxWaitingTime\":\"00:04:39\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":8,\"PercentageIssuedTickets\":50.00,\"ServedTicketsPerCategory\":8,\"PercentageServedTickets\":50.00,\"AvgWaitTime\":\"00:08:16\",\"WaitingSLACount\":5,\"WaitingSLAPercentage\":62.50,\"AvgServiceTime\":\"00:06:55\",\"ServiceSLACount\":6,\"ServiceSLAPercentage\":75.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:55:26\",\"MaxFFTime\":\"00:14:44\",\"AvgFFTime\":\"00:06:55\",\"PercentageFFTime\":51.66,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:06:10\",\"MaxWaitingTime\":\"00:53:50\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":4,\"PercentageIssuedTickets\":25.00,\"ServedTicketsPerCategory\":4,\"PercentageServedTickets\":25.00,\"AvgWaitTime\":\"00:02:49\",\"WaitingSLACount\":2,\"WaitingSLAPercentage\":50.00,\"AvgServiceTime\":\"00:00:38\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":100.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:02:35\",\"MaxFFTime\":\"00:01:25\",\"AvgFFTime\":\"00:00:38\",\"PercentageFFTime\":2.41,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:11:17\",\"MaxWaitingTime\":\"00:07:18\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"16 / 16 (100.00%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:05:25 | SLA: 56.25%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:06:42 | SLA: 81.25%\"},{\"colName\":\"No Show\",\"colValue\":\"0 (0.00%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":0.13,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":44.95,\"AverageWaitingTimePerCategory\":0.10,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":2.10,\"AverageWaitingTimePerCategory\":4.51,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":6.93,\"AverageWaitingTimePerCategory\":8.27,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":0.65,\"AverageWaitingTimePerCategory\":2.82,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 7/15/2025 1:00:48 PM | Request Received getReportData=> fid: 96| ftype: ffrom: 2025-04-01 fto: 2025-06-30 fOtherParameters: category:CHH-CASH|CAA-CASHIER|CQQ-CHEQUE|CRR-CREDIT CARD|CSS-CUSTOMER SERVICES|NAA-NOT APPLICABLE|RLL-REG AND LICENSING|TAA-TECHNICAL ASSISTANCE|VMM-VISA MEDICAL SERVICE|WTT-WIRE TRANSFER|$ticketStatus:$ticketState:$sla:$duration:$language:En rptName: Summary rptCatName: Service Performance fUserLevel: 38-R | Client IP: 2.50.63.108 7/15/2025 1:01:07 PM | Response Sent => {"reportName":"Summary","reportHeaders":"[{\"colName\":\"CategoryName\",\"colText\":\"Category\"},{\"colName\":\"IssuedTicketsPerCategory\",\"colText\":\"Ticket(s) Issued #\"},{\"colName\":\"PercentageIssuedTickets\",\"colText\":\"Ticket(s) Issued %\"},{\"colName\":\"ServedTicketsPerCategory\",\"colText\":\"Ticket(s) Served #\"},{\"colName\":\"PercentageServedTickets\",\"colText\":\"Ticket(s) Served %\"},{\"colName\":\"AvgWaitTime\",\"colText\":\"Waiting Time Avg.\"},{\"colName\":\"WaitingSLACount\",\"colText\":\"Waiting Time SLA #\"},{\"colName\":\"WaitingSLAPercentage\",\"colText\":\"Waiting Time SLA %\"},{\"colName\":\"AvgServiceTime\",\"colText\":\"Service Time Avg.\"},{\"colName\":\"ServiceSLACount\",\"colText\":\"Service Time SLA #\"},{\"colName\":\"ServiceSLAPercentage\",\"colText\":\"Service Time SLA %\"},{\"colName\":\"NoShowTickets\",\"colText\":\"No Show Ticket(s) #\"},{\"colName\":\"PercentageNoShowTickets\",\"colText\":\"No Show Ticket(s) %\"},{\"colName\":\"UnqualifiedTickets\",\"colText\":\"Non-Qualified Ticket(s)\"},{\"colName\":\"MaxFFTime\",\"colText\":\"Face To Face Time MAx\"},{\"colName\":\"AvgFFTime\",\"colText\":\"Face To Face Time Avg\"},{\"colName\":\"PercentageFFTime\",\"colText\":\"Face To Face %\"},{\"colName\":\"ProcessingTime\",\"colText\":\"Processing Time\"},{\"colName\":\"MaxProcessingTime\",\"colText\":\"Processing Time Max\"},{\"colName\":\"AvgProcessingTime\",\"colText\":\"Processing Time Avg\"},{\"colName\":\"PercentageProcessingTime\",\"colText\":\"Processing Time %\"},{\"colName\":\"TotalWaitTime\",\"colText\":\"Waiting Time Total\"},{\"colName\":\"MaxWaitingTime\",\"colText\":\"Waiting Time Max\"},{\"colName\":\"FFTime\",\"colText\":\"Face To Face Time\"}]","reportBody":"[{\"CategoryName\":\"CASHIER\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"IssuedTicketsPerCategory\":239,\"PercentageIssuedTickets\":9.52,\"ServedTicketsPerCategory\":238,\"PercentageServedTickets\":9.68,\"AvgWaitTime\":\"00:05:03\",\"WaitingSLACount\":203,\"WaitingSLAPercentage\":84.94,\"AvgServiceTime\":\"00:06:27\",\"ServiceSLACount\":198,\"ServiceSLAPercentage\":83.19,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"01:35:06\",\"MaxFFTime\":\"13:48:00\",\"AvgFFTime\":\"00:06:27\",\"PercentageFFTime\":6.36,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"20:02:05\",\"MaxWaitingTime\":\"02:12:34\"},{\"CategoryName\":\"CHEQUE\",\"IssuedTicketsPerCategory\":84,\"PercentageIssuedTickets\":3.35,\"ServedTicketsPerCategory\":83,\"PercentageServedTickets\":3.38,\"AvgWaitTime\":\"00:08:36\",\"WaitingSLACount\":64,\"WaitingSLAPercentage\":76.19,\"AvgServiceTime\":\"00:15:08\",\"ServiceSLACount\":44,\"ServiceSLAPercentage\":53.01,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"20:57:06\",\"MaxFFTime\":\"15:51:23\",\"AvgFFTime\":\"00:15:08\",\"PercentageFFTime\":5.21,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"11:54:09\",\"MaxWaitingTime\":\"02:07:06\"},{\"CategoryName\":\"CREDIT CARD\",\"IssuedTicketsPerCategory\":94,\"PercentageIssuedTickets\":3.74,\"ServedTicketsPerCategory\":94,\"PercentageServedTickets\":3.82,\"AvgWaitTime\":\"00:05:26\",\"WaitingSLACount\":80,\"WaitingSLAPercentage\":85.11,\"AvgServiceTime\":\"00:07:34\",\"ServiceSLACount\":73,\"ServiceSLAPercentage\":77.66,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"11:52:02\",\"MaxFFTime\":\"08:45:37\",\"AvgFFTime\":\"00:07:34\",\"PercentageFFTime\":2.95,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"08:30:56\",\"MaxWaitingTime\":\"00:48:20\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"IssuedTicketsPerCategory\":230,\"PercentageIssuedTickets\":9.16,\"ServedTicketsPerCategory\":216,\"PercentageServedTickets\":8.79,\"AvgWaitTime\":\"00:11:59\",\"WaitingSLACount\":78,\"WaitingSLAPercentage\":33.91,\"AvgServiceTime\":\"00:12:14\",\"ServiceSLACount\":151,\"ServiceSLAPercentage\":69.91,\"NoShowTickets\":3,\"PercentageNoShowTickets\":0.12,\"UnqualifiedTickets\":11,\"FFTime\":\"20:05:49\",\"MaxFFTime\":\"06:28:26\",\"AvgFFTime\":\"00:12:14\",\"PercentageFFTime\":10.96,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"19:47:50\",\"MaxWaitingTime\":\"01:05:13\"},{\"CategoryName\":\"NOT APPLICABLE\",\"IssuedTicketsPerCategory\":24,\"PercentageIssuedTickets\":0.96,\"ServedTicketsPerCategory\":23,\"PercentageServedTickets\":0.94,\"AvgWaitTime\":\"00:02:41\",\"WaitingSLACount\":23,\"WaitingSLAPercentage\":95.83,\"AvgServiceTime\":\"00:11:19\",\"ServiceSLACount\":16,\"ServiceSLAPercentage\":69.57,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":1,\"FFTime\":\"04:20:27\",\"MaxFFTime\":\"04:11:25\",\"AvgFFTime\":\"00:11:19\",\"PercentageFFTime\":1.08,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"01:02:04\",\"MaxWaitingTime\":\"00:09:56\"},{\"CategoryName\":\"REG AND LICENSING\",\"IssuedTicketsPerCategory\":925,\"PercentageIssuedTickets\":36.84,\"ServedTicketsPerCategory\":900,\"PercentageServedTickets\":36.62,\"AvgWaitTime\":\"00:11:17\",\"WaitingSLACount\":346,\"WaitingSLAPercentage\":37.41,\"AvgServiceTime\":\"00:14:15\",\"ServiceSLACount\":524,\"ServiceSLAPercentage\":58.22,\"NoShowTickets\":13,\"PercentageNoShowTickets\":0.52,\"UnqualifiedTickets\":12,\"FFTime\":\"21:55:00\",\"MaxFFTime\":\"17:07:46\",\"AvgFFTime\":\"00:14:15\",\"PercentageFFTime\":53.19,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"03:45:45\",\"MaxWaitingTime\":\"02:18:57\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"IssuedTicketsPerCategory\":0,\"PercentageIssuedTickets\":0.00,\"ServedTicketsPerCategory\":0,\"PercentageServedTickets\":0.00,\"AvgWaitTime\":\"00:00:00\",\"WaitingSLACount\":0,\"WaitingSLAPercentage\":0.00,\"AvgServiceTime\":\"00:00:00\",\"ServiceSLACount\":0,\"ServiceSLAPercentage\":0.00,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:00:00\",\"MaxFFTime\":\"00:00:00\",\"AvgFFTime\":\"00:00:00\",\"PercentageFFTime\":0.00,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:00:00\",\"MaxWaitingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"IssuedTicketsPerCategory\":908,\"PercentageIssuedTickets\":36.16,\"ServedTicketsPerCategory\":897,\"PercentageServedTickets\":36.49,\"AvgWaitTime\":\"00:03:40\",\"WaitingSLACount\":647,\"WaitingSLAPercentage\":71.26,\"AvgServiceTime\":\"00:05:23\",\"ServiceSLACount\":781,\"ServiceSLAPercentage\":87.07,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":11,\"FFTime\":\"08:32:46\",\"MaxFFTime\":\"23:12:46\",\"AvgFFTime\":\"00:05:23\",\"PercentageFFTime\":20.03,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"07:03:26\",\"MaxWaitingTime\":\"02:13:08\"},{\"CategoryName\":\"WIRE TRANSFER\",\"IssuedTicketsPerCategory\":7,\"PercentageIssuedTickets\":0.28,\"ServedTicketsPerCategory\":7,\"PercentageServedTickets\":0.28,\"AvgWaitTime\":\"00:04:37\",\"WaitingSLACount\":6,\"WaitingSLAPercentage\":85.71,\"AvgServiceTime\":\"00:07:30\",\"ServiceSLACount\":4,\"ServiceSLAPercentage\":57.14,\"NoShowTickets\":0,\"PercentageNoShowTickets\":0.00,\"UnqualifiedTickets\":0,\"FFTime\":\"00:52:35\",\"MaxFFTime\":\"00:52:35\",\"AvgFFTime\":\"00:07:30\",\"PercentageFFTime\":0.22,\"ProcessingTime\":\"00:00:00\",\"MaxProcessingTime\":\"00:00:00\",\"AvgProcessingTime\":\"00:00:00\",\"PercentageProcessingTime\":0.00,\"TotalWaitTime\":\"00:32:20\",\"MaxWaitingTime\":\"00:20:33\"}]","filters":"[{\"categoriesFilter\":true, \"reportDataIsDynamic\": \"1\", \"data\": [{ }] }]","summaryData":"[{\"colName\":\"Ticket(s) Served / Issued\",\"colValue\":\"2458 / 2511 (97.89%)\"},{\"colName\":\"Waiting Time\",\"colValue\":\"Avg.: 00:07:34 | SLA: 57.63%\"},{\"colName\":\"Service Time\",\"colValue\":\"Avg.: 00:09:49 | SLA: 72.86%\"},{\"colName\":\"No Show\",\"colValue\":\"16 (0.64%)\"}]","graphName":"rpt-cat-summary-component","graphData":"[{\"CategoryName\":\"CASHIER\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CASH\",\"AverageServiceTimePerCategory\":6.45,\"AverageWaitingTimePerCategory\":5.05,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CHEQUE\",\"AverageServiceTimePerCategory\":15.15,\"AverageWaitingTimePerCategory\":8.60,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CREDIT CARD\",\"AverageServiceTimePerCategory\":7.57,\"AverageWaitingTimePerCategory\":5.44,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"CUSTOMER SERVICES\",\"AverageServiceTimePerCategory\":12.25,\"AverageWaitingTimePerCategory\":12.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"NOT APPLICABLE\",\"AverageServiceTimePerCategory\":11.32,\"AverageWaitingTimePerCategory\":2.70,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"REG AND LICENSING\",\"AverageServiceTimePerCategory\":14.26,\"AverageWaitingTimePerCategory\":11.29,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"TECHNICAL ASSISTANCE\",\"AverageServiceTimePerCategory\":0.00,\"AverageWaitingTimePerCategory\":0.00,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"VISA MEDICAL SERVICE\",\"AverageServiceTimePerCategory\":5.39,\"AverageWaitingTimePerCategory\":3.68,\"ProcessingTime\":\"00:00:00\"},{\"CategoryName\":\"WIRE TRANSFER\",\"AverageServiceTimePerCategory\":7.51,\"AverageWaitingTimePerCategory\":4.62,\"ProcessingTime\":\"00:00:00\"}]","responseCode":"0","responseStatus":"success","responseText":"Data fetched successfully!"} | Client IP: 2.50.63.108 7/15/2025 3:22:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.90.17 7/15/2025 3:22:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.90.17 7/15/2025 3:23:11 PM | Request Received onLoginClick=> userName: r | Client IP: 91.73.90.17 7/15/2025 3:23:11 PM | Response Sent => {"Result":"0","UserID":"118","UserRoleID":"2","UserLevelID":"1-R","UserName":"r","Password":"SkV4QrIx0IgISQ/OPFqBng==","tokenKey":"RRUIHP4BMQ"} | Client IP: 91.73.90.17 7/15/2025 3:23:11 PM | Request Received getUserModuleRights=> branchId:0userId: 118 | Client IP: 91.73.90.17 7/15/2025 3:23:13 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:En | Client IP: 91.73.90.17 7/15/2025 3:23:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: En | Client IP: 91.73.90.17 7/15/2025 3:23:14 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.90.17 7/15/2025 3:23:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: [{"DashboardID":104,"UserId":118,"DashboardName":"Catt","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1662550370470)\/","DashboardCreatedTime":"\/Date(1662550370470)\/"},{"DashboardID":75,"UserId":118,"DashboardName":"tellers","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1639404085090)\/","DashboardCreatedTime":"\/Date(1639404085090)\/"},{"DashboardID":154,"UserId":118,"DashboardName":"Oneic","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1724135734650)\/","DashboardCreatedTime":"\/Date(1724135734650)\/"},{"DashboardID":156,"UserId":118,"DashboardName":"OmanDB","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1727858828397)\/","DashboardCreatedTime":"\/Date(1727858828397)\/"},{"DashboardID":158,"UserId":118,"DashboardName":"sudatel","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1728634552650)\/","DashboardCreatedTime":"\/Date(1728634552650)\/"},{"DashboardID":165,"UserId":118,"DashboardName":"TestDBDHAM","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1745321405083)\/","DashboardCreatedTime":"\/Date(1745321405083)\/"},{"DashboardID":166,"UserId":118,"DashboardName":"RAK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1746430519430)\/","DashboardCreatedTime":"\/Date(1746430519430)\/"},{"DashboardID":117,"UserId":118,"DashboardName":"Graph","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926030107)\/","DashboardCreatedTime":"\/Date(1663926030107)\/"},{"DashboardID":99,"UserId":118,"DashboardName":"SKYCARGO","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1658903390037)\/","DashboardCreatedTime":"\/Date(1658903390037)\/"},{"DashboardID":77,"UserId":118,"DashboardName":"edec","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1640056964440)\/","DashboardCreatedTime":"\/Date(1640056964440)\/"},{"DashboardID":79,"UserId":118,"DashboardName":"Du","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1642736207703)\/","DashboardCreatedTime":"\/Date(1642736207703)\/"},{"DashboardID":83,"UserId":118,"DashboardName":"LMRADashboard","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1643256099907)\/","DashboardCreatedTime":"\/Date(1643256099907)\/"},{"DashboardID":87,"UserId":118,"DashboardName":"Demofeedback","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1644052687490)\/","DashboardCreatedTime":"\/Date(1644052687490)\/"},{"DashboardID":93,"UserId":118,"DashboardName":"heatmap","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211717103)\/","DashboardCreatedTime":"\/Date(1646211717103)\/"},{"DashboardID":94,"UserId":118,"DashboardName":"branch","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1646211829410)\/","DashboardCreatedTime":"\/Date(1646211829410)\/"},{"DashboardID":96,"UserId":118,"DashboardName":"Check","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1652331901880)\/","DashboardCreatedTime":"\/Date(1652331901880)\/"},{"DashboardID":135,"UserId":118,"DashboardName":"Addc","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1690191557510)\/","DashboardCreatedTime":"\/Date(1690191557510)\/"},{"DashboardID":102,"UserId":118,"DashboardName":"MAF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1659604861793)\/","DashboardCreatedTime":"\/Date(1659604861793)\/"},{"DashboardID":114,"UserId":118,"DashboardName":"dustore","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663228228720)\/","DashboardCreatedTime":"\/Date(1663228228720)\/"},{"DashboardID":118,"UserId":118,"DashboardName":"Duu","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1663926382957)\/","DashboardCreatedTime":"\/Date(1663926382957)\/"},{"DashboardID":120,"UserId":118,"DashboardName":"MTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089758560)\/","DashboardCreatedTime":"\/Date(1668089758560)\/"},{"DashboardID":121,"UserId":118,"DashboardName":"MTC1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668089849123)\/","DashboardCreatedTime":"\/Date(1668089849123)\/"},{"DashboardID":122,"UserId":118,"DashboardName":"EXCEPTIONMTC","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1668090724247)\/","DashboardCreatedTime":"\/Date(1668090724247)\/"},{"DashboardID":123,"UserId":118,"DashboardName":"FeedbackJijo","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1669097740600)\/","DashboardCreatedTime":"\/Date(1669097740600)\/"},{"DashboardID":131,"UserId":118,"DashboardName":"Emicoool","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1681197935280)\/","DashboardCreatedTime":"\/Date(1681197935280)\/"},{"DashboardID":132,"UserId":118,"DashboardName":"AUS","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1684744884627)\/","DashboardCreatedTime":"\/Date(1684744884627)\/"},{"DashboardID":155,"UserId":118,"DashboardName":"Oniec_test","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1724136005830)\/","DashboardCreatedTime":"\/Date(1724136005830)\/"},{"DashboardID":157,"UserId":118,"DashboardName":"HBTF","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1727956980180)\/","DashboardCreatedTime":"\/Date(1727956980180)\/"},{"DashboardID":140,"UserId":118,"DashboardName":"TestDham","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1695368639673)\/","DashboardCreatedTime":"\/Date(1695368639673)\/"},{"DashboardID":149,"UserId":118,"DashboardName":"AlainDB","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1718864399710)\/","DashboardCreatedTime":"\/Date(1718864399710)\/"},{"DashboardID":159,"UserId":118,"DashboardName":"WaslDB","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1732861928397)\/","DashboardCreatedTime":"\/Date(1732861928397)\/"},{"DashboardID":167,"UserId":118,"DashboardName":"RAK1","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1746433504640)\/","DashboardCreatedTime":"\/Date(1746433504640)\/"},{"DashboardID":168,"UserId":118,"DashboardName":"TestADEK","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1752140282037)\/","DashboardCreatedTime":"\/Date(1752140282037)\/"},{"DashboardID":169,"UserId":118,"DashboardName":"adektestnew","DashboardStatus":1,"DashboardUpdatedTime":"\/Date(1752140425540)\/","DashboardCreatedTime":"\/Date(1752140425540)\/"}] | Client IP: 91.73.90.17 7/15/2025 3:23:14 PM | Request Received getDashboardList=> userId: 118, languageCode:En | Client IP: 91.73.90.17 7/15/2025 3:23:14 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, dashboardList: 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| Client IP: 91.73.90.17 7/15/2025 3:23:16 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|107|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.90.17 7/15/2025 3:23:17 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.90.17 7/15/2025 3:23:19 PM | Request Received getDashboardData=> fid: 121|36|103|129|38|118|102|141|131|108|130|136|117|123|126|44|46|28|30|32|29|128|31|37|34|47|35|49|48|50|148|69|61|150|96|107|119|144|116|147|54|68|84|62|127|73|74|115|138|146|92|82|52|95|97|100|104|143|142|81|114|109| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.90.17 7/15/2025 3:23:20 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.90.17 7/15/2025 3:23:26 PM | Request Received getDashboardData=> fid: 73|74|115| ftype: ffrom: 2025-07-15 fto: 2025-07-15 operatorId: 0 fFilters: |Svctime|Svctime componentNames: service-component|waiting-component|counter-component|branch-evolution-component| | Client IP: 91.73.90.17 7/15/2025 3:23:27 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully! | Client IP: 91.73.90.17 7/15/2025 4:13:56 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 17.241.227.199 7/15/2025 4:13:56 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 17.241.227.199 7/15/2025 4:13:59 PM | Request Received getTranslationsWithActiveLanguages=> languageCode:Sp | Client IP: 17.241.219.203 7/15/2025 4:13:59 PM | Response Sent => responseCode:0, responseStatus:success, responseText:Data fetched successfully!, languageCode: Sp | Client IP: 17.241.219.203